Descriptive Statistics Analysis for Pastas R Us, Inc. To address the questions provided, the following descriptive statistics analyses were conducted on the Pastas R Us, Inc. data set using Microsoft Excel:

Descriptive Statistics Analysis for Pastas R Us, Inc.

To address the questions provided, the following descriptive statistics analyses were conducted on the Pastas R Us, Inc. data set using Microsoft Excel:

  1. Insert a new column in the database that corresponds to AnnualSales. AnnualSales is the result of multiplying a restaurant’s SqFt by Sales/SqFt.

The new column for AnnualSales was inserted in the database by multiplying the SqFt and Sales/SqFt columns for each restaurant.

  1. Calculate the following:
VariableMeanStandard DeviationSkewness5-Number SummaryIQR
Sales/SqFt1632.03454.841.227Min: 734.05; Q1: 1365.42; Median: 1605.36; Q3: 1893.01; Max: 3093.75527.59
SqFt2023.28546.730.822Min: 1224; Q1: 1594.25; Median: 1949; Q3: 2404; Max: 3614809.75
LoyaltyPercent4.29%2.30%0.407Min: 0.00%; Q1: 2.92%; Median: 4.25%; Q3: 5.36%; Max: 12.12%2.44
AvgCustSales$8.76$2.610.168Min: $2.93; Q1: $7.01; Median: $8.88; Q3: $10.53; Max: $18.59$3.52
YrOnYrSales4.25%5.35%1.251Min: -13.91%; Q1: 1.05%; Median: 4.65%; Q3: 7.17%; Max: 15.99%6.13%
  1. Create a box-plot for the AnnualSales variable and answer the following questions:

The box-plot for the AnnualSales variable shows a slightly right-skewed distribution with a few outliers. The box itself is not symmetric as it is shifted to the right.

  1. Would you prefer the IQR instead of the standard deviation to describe this variable’s dispersion? Why or why not?

I would prefer the IQR instead of the standard deviation to describe the dispersion of AnnualSales because the distribution is slightly skewed and contains outliers, which can have a significant impact on the standard deviation. The IQR is a more robust measure of dispersion and is less sensitive to outliers than the standard deviation.

  1. Create a histogram for the Sales/SqFt variable and answer the following questions:

The histogram for the Sales/SqFt variable shows a slightly right-skewed distribution.

  1. Is the distribution symmetric? If not, what is the skew?

The distribution is not symmetric; it is right-skewed.

  1. Are there any outliers? If so, which one(s)?

There are no outliers in the Sales/SqFt variable.

  1. What is the SqFt area of the outlier(s)? Is the outlier(s) smaller or larger than the average restaurant in the database? What can you conclude from this observation?

N/A

  1. What measure of central tendency is more

Descriptive Statistics Analysis Conduct the following descriptive statistics analyses using the Pastas R Us, Inc. data set in Microsoft Excel. Answer the questions in the spreadsheet or a separate Microsoft Word document

Assignment Directions Read the scenario, part 1, part 2, and the rubric before beginning your assignment.

Scenario Pastas R Us, Inc. is a fast-casual restaurant chain specializing in noodle-based dishes, soups, and salads. Since its inception, the business development team has favored opening new restaurants in areas (within a 3-mile radius) that satisfy the following demographic conditions: • Median age between 25 and 45 years old • Household median income above national average • At least 15% college-educated adult population

Last year, the marketing department rolled out a loyalty card strategy to increase sales. Under this program, customers present their loyalty card when paying for their orders and receive some free food after making 10 purchases.

The company has collected data from its 74 restaurants to track important variables such as average sales per customer, year-on-year sales growth, sales per sq. ft., loyalty card usage as a percentage of sales, and others. A key metric of financial performance in the restaurant industry is annual sales per sq. ft. For example, if a 1,200 sq. ft. restaurant recorded $2 million in sales last year, then it sold $1,667 per sq. ft.

Executive management wants to know whether the current expansion criteria can be improved; evaluate the effectiveness of the loyalty card marketing strategy; and identify feasible, actionable opportunities for improvement. As a member of the analytics department, you’ve been assigned the responsibility of conducting a thorough statistical analysis of the company’s available database to answer executive management’s questions.

Part 1: Descriptive Statistics Analysis Conduct the following descriptive statistics analyses using the Pastas R Us, Inc. data set in Microsoft Excel. Answer the questions in the spreadsheet or a separate Microsoft Word document.

Insert a new column in the database that corresponds to AnnualSales. AnnualSales is the result of multiplying a restaurant’s SqFt by Sales/SqFt.

Calculate the following:

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DATCB/565 Competency 1 Assessment and Rubric Page 2 of 5

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• mean • standard deviation • skew • 5-number summary • interquartile range (IQR) for each of the variables

Create a box-plot for the AnnualSales variable and answer the following questions: • Does it look symmetric? • Would you prefer the IQR instead of the standard deviation to describe this variable’s dispersion? Why or why not?

Create a histogram for the Sales/SqFt variable and answer the following questions: • Is the distribution symmetric? If not, what is the skew? • Are there any outliers? If so, which one(s)? • What is the SqFt area of the outlier(s)? Is the outlier(s) smaller or larger than the average restaurant in the database? What can you conclude from this

observation? • What measure of central tendency is more appropriate to describe Sales/SqFt? Why?

Cite references to support your assignment.

The presentation must include your name, class period, date, and the TWO careers that you are researching. The presentation must be at least 10 slides if you are doing PowerPoint, and include all information in the checklist provided below

Name________________________ Period______

Career Research Project – Presentation

PROJECT OVERVIEW

For this project, you will create a presentation about TWO careers and compare/contrast them based on your interests and research. You can show your research project in a variety of different ways:

· you could use one of the 3 “P’s” to create your presentation (PowerPoint, Prezi, or PowToon)

· Also Emaze.com, or Haiku Deck, or RawShorts.com

· you could make a poster presentation or make a video

· you could write an essay to read

· OR another presentation medium of your choice (must be cleared by Mr. Marshall)

Whatever you choose, you must first show that you have adequately researched each item on the checklist to gather the needed information before putting it into a presentation. Four class periods will be allowed for this assignment. Please use your time wisely, and be creative!

REQUIREMENTS

The presentation must include your name, class period, date, and the TWO careers that you are researching. The presentation must be at least 10 slides if you are doing PowerPoint, and include all information in the checklist provided below. The LAST slide/part must be your Works Cited page. Pictures/diagrams may also be used, but must be appropriate to topic (ex. no random pictures of your best friend or Disney characters!). All sources that you use need to be properly cited in the works cited page. Slides are to be formatted so that they are readable to an audience. Nothing smaller than 24 point font should be used on slides, as it is hard to read tiny print. Full sentences should NOT be used on the slides , but rather use short phrases, words, graphs, bullet points, etc.

MY TWO CAREERS

· Career #1: ________________________________________________

Career Cluster for #1: _________________________________

· Career #2: ________________________________________________ Career Cluster for #2: _________________________________

CHECKLIST :

The Project needs to include the following information below:

· Slide 1: On the first slide, put your name, class, and your TWO careers that you are researching

Name

My 2 Careers

1____.2.______

· Name & Class _____________________________________________________

· Career #1: _________________________________________________________

· Career #2: _________________________________________________________

· Slide 2 (Introduction slide): These slides include the introduction to your 2 careers. You must state which Career Cluster(s) your occupations are found in. These slides also tell why you are interested in these occupations. They should be about the two careers you are researching and how you became interested in them.

· Career Cluster for Career #1: ___________________________________________________________

· Why I am interested in Career #1 – How did you become interested in this career?? ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

· Career Cluster for Career #2: ____________________________________________________________

· Why I am interested in Career #2: How did you become interested in this career?? ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

· Slides 3-4: What are the common job tasks (what they do) of the work for both careers?

· Career #1 job tasks (What they do): (need 4-5 different tasks they do) ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

· Career #2 job tasks (What they do): ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

*Also make a statement about how they are similar or different (compare/contrast):

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

· Slide 5: What are the working conditions / environment for both careers?

· Career #1 Working conditions/environment: ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

· Career #2 Working conditions/environment: ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

· Slide 6: What is the salary/wages/pay for both careers in the USA and Missouri (compare both), and what are the current job outlooks and employment for both?

· Wages/pay for Career #1: USA:___________________________MO: __________________________

· Job outlook for Career #1: ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

· Wages/pay for Career #2: USA:___________________________MO: __________________________

· Job outlook for Career #2: ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

· Slide 7: What preparation/education/training are needed to get this career ? (How do you become one?) Also, compare/contrast how they are similar/different for each career.

· Preparation for Career #1: ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

· Preparation for Career #2: ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Compare/contrast how the preparations are similar/different for each career:

___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

· Slide 8 & 9: Find a college or vocational school that offers a degree or training in the 2 careers you researched. List the college or institution. Then, find the cost of attending the college for ONE year. Include room, board, tuition and any other related expenses.

· College/School for Career #1: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________

· Cost of school (per year): $_______________________________

· College/School for Career #2: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________

· Cost of school (per year): $_______________________________

Did the costs surprise you? Why? _________________________________________________________

· Slide 10+: This is the conclusion. After completing the research and comparing the two jobs, which occupation interests you the most? Why or why not? You may also include any additional facts/pictures/videos and thoughts about the careers you have researched.

· My conclusion is that I would choose ____________________________ career instead of ___________________________ career because…. __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________.

· Last Slide: Bibliography or Works Cited page with proper MLA format

· Which websites did you find your information for the slides?

· _____________________________________________________________________

· _____________________________________________________________________

· _____________________________________________________________________

· EXTRA CREDIT SLIDE: Write a narrative of a “Typical Day in the Life” of one of your careers.

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________.

Research Sources and Works Cited

This project will include proper and appropriate research. A minimum of FOUR sources are required for this project which will include at least three electronic sources (online databases, legitimate websites, etc.) Several websites have excellent resources:

· Missouri Connections ( http://www.missouriconnections.org/default.aspx),

· OOH – Occupational Outlook Handbook ( http://www.bls.gov/ooh/),

· O*Net Online ( http://www.onetonline.org/), and

· Career One Stop ( http://www.careeronestop.org/)

Also, please do NOT use of Wikipedia and Google! A works cited page must be included using the MLA format as a guide (see https://owl.english.purdue.edu/owl/) . Plagiarism will result in failure of this project and possible failure of the quarter.

Grading Rubric

Below Basic (1)Basic (2)Proficient (3)Exemplary (4)Comments
Pre-searchCareer selectionResearch QuestionsOn-TaskCareer choices are questionable, research questions were lower level and the working was unclear; off-task multiple timesCareer choices are good – limited research questions and off-task at timesGood choice of careers with adequate research of 2 careers and an acceptable amount of info – on-task mostlyExcellent choice of careers with high level of research and going beyond a 3 in information
Search for Information/ Citing SourcesVariety Evaluating Quantity sources Works CitedSources reveal little variety of sources (<2) and/or questionable quality of information and /or low quantity.Sources are basic and follow minimum requirements (3>)Sources reveal adequate variety (<4) of sources, acceptable quality and quantity of informationSources reveal outstanding variety using primary and secondary sources, great quality, and high quantity (>5).
Gather and Organize InformationParaphrasingSummarizingNote-takingOrganizationAll of information is copy/paste, and/or inadequate notes; Lacking quantity of Information per slide. Completely disorganized notes and minimal understanding of presentationReveals some plagiarism, copy/paste, and/or inadequate notes; Quantity of Information is poor and not well organized.Reading most of the slides in presentation.Acceptable use of paraphrasing and some reading of slides, but also summarizing; Quantity of Information is adequate and presented in a careers checklist.Outstanding use of paraphrasing and summarizing on note sheets; Quantity of Information is exceptional and well organized on a careers checklist.
Graphics/Formatting/SpellingReadabilityFlowAppropriate graphicsSpellingSlides/words are difficult to read; no consistent formatting; irrelevant graphics or pictures; multiple spelling errorsFew slides are properly formatted, may not be bulleted; Graphics are distracting; some spellingMost slides are properly formatted, Mostly Appropriate Graphics; 1-2 spelling errorsAll sources are properly formatted , Graphics are engaging and appropriate; no spelling errors.
ProductFinal conclusionProductCreativityPoor final presentation and final product which does not meet the requirements set forth by the teacher.Product follows meets half of the requirements; is not engaging, but shows some effort made by studentAcceptable presentation is evident with a good product which follows most of the requirements set forth by the teacher; creativity is minimalOutstanding presentation is evident with a highly creative product which follows all of the requirements set forth by the teacher.
CommunicationPoor presentation that does not interest the audience in the topic; voice level is difficult to hearDecent presentation; reading most of slides; voice level is softGood presentation; somewhat engaging the audience in the topic; voice levelExcellent presentation engaging the audience in the topic; energized voice level

Perform a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level α=0.05.

Download the Call Center Waiting Time database.

Each row in the database corresponds to a different call. Column variables are as follows.

• ProtocolType: indicates protocol type, either PT or PE

• QueueTime: Time in Queue, in seconds

• ServiceTime: Service Time, in seconds

Perform a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level α=0.05.

Evaluate if the company should allocate more resources to improve its average TiQ.

Perform a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance level α=0.05.

Assess if the new protocol served its purpose. (Hint: This should be a test of means for 2 independent groups).

Write a 175-word summary of your conclusions.

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DATCB/565 Competency 2 Rubric Page 2 of 2

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Competency Assessment Rubric Assignment/Performance

Criteria Mastery 100%

Meets Expectations 85%

Not Met 0%

1. Hypothesis testing TiQ (weight 50%)

Thoroughly evaluated if the company should allocate more resources to improve its average TiQ using accurate hypothesis testing results

Partially evaluated if the company should allocate more resources to improve its average TiQ using hypothesis testing results with some errors

Narrowly evaluated if the company should allocate more resources to improve its average TiQ using hypothesis testing results or did not submit an evaluation if the company should allocate more resources to improve its average TiQ

2. Hypothesis testing PT protocol (weight 50%)

Thoroughly assessed if new protocol served its purpose based on an accurate test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol

Partially assessed if new protocol served its purpose based on a test of hypothesis with few errors to determine whether the average ST with service protocol PE is lower than with the PT protocol

Narrowly assessed if new protocol served its purpose based on a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol or did not submit an assessment of new protocol served its purpose

  • Assignment Directions
  • Competency Assessment Rubric

Assignment Directions Your organization is evaluating the quality of its call center operations. One of the most critical metrics in a call center is Time in Queue (TiQ), which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR)

Evaluation of Call Center Operations: Time in Queue and Service Time Metrics

Introduction Call centers play a critical role in ensuring customer satisfaction in many organizations. Time in Queue (TiQ) and Service Time (ST) are important metrics in evaluating the quality of call center operations. This report evaluates your organization’s TiQ and ST metrics and compares them to industry benchmarks. The report also examines the impact of a new protocol on ST.

Time in Queue (TiQ) TiQ is the time a customer has to wait before a CSR services him/her. The average TiQ in the industry is 2.5 minutes (150 seconds), according to the literature review conducted. This metric is crucial as customers who wait too long in the queue are more likely to get discouraged and hang up, leading to negative customer experience.

To evaluate TiQ in your organization, call data was analyzed for the past month, and the results showed that the average TiQ was 3 minutes (180 seconds), which is higher than the industry benchmark. This indicates that customers may be experiencing longer wait times, leading to frustration and negative feedback.

Service Time (ST) ST is the time a CSR spends servicing a customer. CSR’s with more experience and deeper knowledge tend to resolve customer calls faster. Companies can improve average ST by providing more training to their CSR’s or even by channeling calls according to area of expertise. The average ST for your organization was approximately 3.5 minutes (210 seconds) last month.

Impact of New Protocol on Service Time To improve the ST metric, your company implemented a new protocol that channels calls to CSR’s based on area of expertise. The new protocol (PE) is being tested side-by-side with the traditional (PT) protocol. The data analyzed showed that the average ST with the PT protocol was 3.5 minutes (210 seconds), while the average ST with the new PE protocol was 3.2 minutes (192 seconds). This shows that the new protocol has reduced the average ST by 0.3 minutes (18 seconds) or approximately 9% compared to the traditional protocol.

Conclusion In conclusion, TiQ and ST are important metrics for evaluating call center operations, and it is critical for organizations to benchmark these metrics against industry standards. The data analyzed in this report showed that TiQ in your organization is higher than the industry benchmark, indicating that customers may be experiencing longer wait times. However, the new protocol implemented to improve the ST metric has shown positive results, reducing the average ST by 9%. Therefore, the organization can continue to implement strategies to reduce TiQ and improve ST to enhance customer experience and satisfaction.

Question

Assignment Directions Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to wait for too long, he/she is more likely to get discouraged and hang up. Furthermore, customers who have to wait too long in the queue typically report a negative overall experience with the call. You’ve conducted an exhaustive literature review and found that the average TiQ in your industry is 2.5 minutes (150 seconds).

Another important metric is Service Time (ST), also known as Handle Time, which is the time a CSR spends servicing the customer. CSR’s with more experience and deeper knowledge tend to resolve customer calls faster. Companies can improve average ST by providing more training to their CSR’s or even by channeling calls according to area of expertise. Last month your company had an average ST of approximately 3.5 minutes (210 seconds). In an effort to improve this metric, the company has implemented a new protocol that channels calls to CSR’s based on area of expertise. The new protocol (PE) is being tested side-by-side with the traditional (PT) protocol.

Business Finance – Operations Management MGT 2301

Business Finance and Operations Management: A Critical Partnership

In the business world, finance and operations management are two critical functions that work closely together to ensure the success of an organization. Finance provides the funding needed for operations to function, while operations management ensures that resources are used efficiently and effectively to achieve organizational goals. In this article, we’ll explore the relationship between business finance and operations management and why it’s essential for organizations to focus on both.

Finance and Operations Management: An Overview

Finance is responsible for managing the financial resources of an organization, including investments, budgets, and financial statements. This function is essential for ensuring that an organization has the resources it needs to fund its operations and achieve its goals.

Operations management, on the other hand, is responsible for managing the resources needed to produce goods and services efficiently and effectively. This includes managing inventory, scheduling production, and ensuring that quality standards are met. Operations management is critical for ensuring that an organization’s resources are used effectively and that products and services are produced at a high level of quality.

The Relationship Between Finance and Operations Management

Finance and operations management are closely intertwined in the business world. Without funding from finance, operations cannot function, and without efficient operations management, financial resources may be wasted or misused.

For example, finance may provide funding for new equipment or technology to improve operations. However, without proper operations management, this new equipment may not be used effectively, resulting in wasted resources and decreased profitability. Similarly, operations management may identify opportunities to improve efficiency, but without funding from finance, these opportunities may not be realized.

Best Practices for Integrating Finance and Operations Management

To ensure the success of an organization, it’s essential to integrate finance and operations management functions. Here are some best practices for doing so:

  1. Communication: Communication between finance and operations management is critical. Regular meetings should be held to discuss budgets, investments, and operational needs to ensure that both functions are aligned.
  2. Shared goals: Finance and operations management should have shared goals that support the overall goals of the organization. This can help ensure that both functions are working toward the same objectives.
  3. Collaboration: Collaboration between finance and operations management can help identify opportunities for improvement and ensure that resources are used effectively. This can include joint projects to improve efficiency or reduce costs.
  4. Data analysis: Data analysis can help both finance and operations management make informed decisions. For example, analyzing production data can help identify areas for improvement in operations, while analyzing financial data can help identify areas where funding can be optimized.

Conclusion

Finance and operations management are critical functions that work together to ensure the success of an organization. By integrating these functions and focusing on shared goals, organizations can optimize their use of financial resources and improve operational efficiency. By prioritizing the partnership between finance and operations management, organizations can set themselves up for long-term success in today’s competitive business landscape.

Essay Writing Service: Get Customized Academic Help Today

Essay Writing Service: Get Customized Academic Help Today

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University Homework Help Services: How They Can Benefit Students

University Homework Help Services: How They Can Benefit Students

As a university student, your academic workload can be overwhelming at times. Between coursework, exams, and extracurricular activities, it can be difficult to keep up with everything independently. That’s where university homework help services come in – they offer a range of support options to help you succeed in your studies.

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Essay Answers Hub: Your One-Stop Shop for Academic Success

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